Returns & Refunds

We want you to be happy with your order. Because our products are natural, consumable items, we can only accept returns in the cases below.

When you can return an item

• The item arrived damaged, or
• You received the wrong item.

To qualify:

• The item must be unopened and in its original packaging.
• You must tell us within 48 hours of delivery.

We cannot accept returns of opened products or items you no longer want, for health and safety reasons.

How to report a problem

Contact us within 48 hours at contact@leyiherbsmarket.com or on WhatsApp at +2349161199086 with:

1. Your order number,
2. A short description of the problem, and
3. Clear photos of the item and its packaging.

We will review it and reply with next steps.

Refunds and replacements

If your claim is approved, we will either send a replacement or refund you, whichever you prefer and we can offer. Refunds go back through Paystack to your original payment method. Your bank may take a few working days to show it.

If we send the wrong item, we cover the cost of getting the right one to you.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel and refund orders that have not yet been dispatched.